If a client needs to return items on an order, you will be able to start the process to refund the Rep or Customer by first ceating the return order in the BackOffice.
In the Freedom BackOffice, go to the Order that needs to be returned
On top left menu of the Order page, go to Order > Create Return Order
In the Explanation field, enter a detailed reason for the return
If all items are being returned, choose Simplified. If only certain items will be returned, choose Select Products or Quantities
For the Shipping Charges, select:
Keep original value to refund the full shipping amount
Force percentage of original value to refund a precentage of the shipping amount
Force to specific value to refund a specic amount of the shipping amount
Automatically recalculate to allow Freedom to calculate the shipping amount to refund based on the shipping method pricing configured
For the Handling Charges, the options for the amount to refund from the handling amount work similarly to the Shipping Charges
Select Create Return Order
Following these steps will result in a new Return Order being ceated for a Rep or Customer.