¶ Refunding Payments
Once a Return Order has been created, the next step is to refund the payment through the approriate Payment Method. For information on creating a Return Order, please see the Return Order article.
¶ Refund Payments using Credit Card
To process a refund for a Return Order using the Credit Card payment:
- In the Freedom BackOffice, go to the new Return Order created
- Select the payment line under the Original Order Payments
- On the Credit Card Payment page, scroll to the bottom and select Credit
- On the Credit page, select the amount that will be refunded: the Balance Due, Original Amount, or Specify Amount
- Select Process Credit
- On the Return Order, select Post Order or Ship Order to apply the refund
Following these steps will result in successfully refunding to a Credit Card.
¶ Refund Payments using Credits
To process a refund for a Return Order using Credits:
- In the Freedom, go to the new Return Order created
- Go to Payments > Credits
- On the Credits page, select the Credit Account and confirm the Credit Amount to be refunded
- Select Post Distributor Credits
- Achnowledge the message confirming that you want to proceed
- On the Return Order, select Post Order or Ship Order to apply the refund
Following these steps will result in successully refunding with Credits.
¶ Additional Payment Refund Types
There are some Payments that are refunded outside of Freedom, but should still be voided within the system.
Cash
Check/Money Order
ACH
Credit Card Chargebacks
To void a payment that is refunded outside of Freedom go into the Order
Click on the Payment line
Click Void
